Warranty

Warranty Policy for RYK Scoreboard

Warranty Coverage

At RYK Scoreboard, we are committed to providing high-quality products and ensuring customer satisfaction. All our scoreboards, including tabletop scoreboards, wall-mounted scoreboards, and countdown timers, come with a comprehensive one-year warranty. This warranty covers defects in materials and workmanship, giving you peace of mind with your purchase.

Key Features of Our Warranty:

  • Duration: Our warranty is valid for one year from the date of purchase, protecting your investment.
  • Global Coverage: Whether you're in the USA, Europe, or anywhere else, our warranty is honored worldwide, ensuring you have support no matter your location.
  • Free Replacement Parts: If your product requires replacement parts during the warranty period, we will send them to you at no cost, allowing for hassle-free maintenance.
  • Dedicated Customer Support: Our knowledgeable support team is available to assist you with any questions or concerns regarding your product.

Exclusions

While we strive to provide comprehensive coverage, certain conditions are not included in our warranty:

  • Misuse or Abuse: Damage resulting from improper handling, misuse, or abuse is not covered.
  • Unauthorized Modifications: Any modifications or repairs made by unauthorized personnel will void the warranty.
  • Normal Wear and Tear: This warranty does not cover normal wear and tear or cosmetic damages that do not affect functionality.

How to Claim Warranty

To initiate a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our dedicated customer service team. Be sure to include your order number and a brief description of the issue.
  2. Provide Proof of Purchase: Attach a copy of your receipt or proof of purchase to validate your claim.
  3. Return Instructions: If necessary, we will provide clear instructions for returning the product or specific parts for inspection.

Additional Information

  • Extended Support: If you need assistance beyond the warranty period, our customer service team can provide guidance on repairs and replacements.
  • Feedback: We value our customers' feedback. Please let us know how we can improve our products and services.

Customer Support Contact Information

For any questions regarding our warranty policy or to initiate a claim, please reach out to us:

  • WhatsApp: +86 19928777176
  • Email: ryk_sales@outlook.com

Thank you for choosing RYK Scoreboard! Your satisfaction is our priority, and we look forward to serving you.