Help Center

RYK Scoreboard Help Center

Welcome to the RYK Scoreboard Help Center! We are dedicated to providing you with exceptional support to ensure you have the best experience with our products. Below is essential information and resources you may need.

Our Products

At RYK Scoreboard, we offer a variety of high-quality scoreboard solutions designed to meet the needs of various sports activities:

  • Tabletop Scoreboards: Specifically designed for indoor events and smaller venues, these scoreboards are portable and easy to operate, making them ideal for schools and community sports events.
  • Wall-Mounted Scoreboards: Perfect for larger spaces and outdoor activities, these scoreboards provide excellent visibility, ensuring that both the audience and athletes can clearly see scores and time.
  • Countdown Clock Timers: An ideal choice for tracking time during games and practices, helping coaches and athletes effectively manage the pace of the competition.

With over 20 years of industry experience and partnerships with renowned brands in the USA and Europe, we consistently deliver high-quality products and superior customer service.

Warranty Information

  • Duration: All products come with a one-year warranty from the date of purchase, protecting your investment.
  • Global Coverage: Our warranty is valid worldwide, ensuring you receive timely support no matter where you are located.
  • Free Replacement Parts: If your product requires replacement parts during the warranty period, we will provide them at no cost, alleviating any concerns and ensuring your product remains in optimal condition.

Payment Options

  • Secure Payments: We support payments through Alibaba, offering a secure transaction environment that protects your payment information and rights.
  • Flexible Payment Methods: We accept various payment methods, allowing you to choose the option that best suits your needs.
  • Accurate Quotes: For detailed pricing information and product inquiries, please feel free to contact us, and we will provide personalized quotes based on your requirements.

Frequently Asked Questions

  1. How do I initiate a warranty claim?
    Please contact our customer service team via email or WhatsApp, providing your order number and a detailed description of the issue, and we will assist you promptly.
  2. What is covered under the warranty?
    Our warranty covers defects in materials and workmanship but does not cover damage resulting from misuse, unauthorized modifications, or normal wear and tear.
  3. Can I receive support after the warranty period?
    Yes, we offer repair and replacement services even after the warranty has expired, ensuring you can continue to enjoy our products.
  4. What should I do if I encounter shipping or purchase issues?
    If you experience any problems with your order or shipping, please contact us promptly, and our team will work diligently to resolve the issue.
  5. How can I contact customer support?
    You can reach our customer service team anytime via email or WhatsApp for any inquiries or concerns.

Additional Resources

  • User Manuals: Download user manuals for detailed product specifications, usage instructions, and maintenance guidelines to help you maximize your product's capabilities.
  • Product Guides: Access our product guides for professional tips on setting up and maintaining your scoreboard, ensuring you manage events effectively.
  • Customer Feedback: We value your feedback and suggestions. Please share your experiences to help us continually improve our products and services.

Contact Information

For any questions regarding products, warranty, or payment options, please feel free to reach out to us:

  • WhatsApp: +86 19928777176
  • Email: ryk_sales@outlook.com

Thank you for choosing RYK Scoreboard! Your satisfaction is our top priority, and we look forward to providing you with excellent service and support.